Privacy Policy
Dubai Repairman (“we”, “us”, or “our”) is the consumer-facing trading name of Muhammad Ishfaq Household Appliance Repairing L.L.C, a duly licensed business registered under Dubai Trade License No. 1035298 and Branch License No. 1047349, issued by the Dubai Department of Economy and Tourism.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit dubairepairman.com or contact us for appliance repair services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact information — your name, phone number, email address, and home or building address when you contact us for a service request
- Communication data — messages sent via WhatsApp, phone calls, or email enquiries
- Device and usage data — IP address, browser type, pages visited, and session duration when you visit our website, collected via cookies and analytics tools
- Service information — details about your appliance, the nature of the fault, and service history
2. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your service enquiries and schedule repair appointments
- To provide, manage, and complete appliance repair and maintenance services
- To send service confirmations, appointment reminders, and follow-up communications
- To improve our website and service quality through analytics
- To comply with applicable UAE laws and regulations
- To process payments for services rendered
3. Legal Basis for Processing
We process your personal information on the following legal bases:
- Contractual necessity — to fulfil a service agreement when you book a repair
- Legitimate interests — to improve our services and communicate with customers
- Legal obligation — to comply with UAE federal and Dubai emirate laws
- Consent — where you have explicitly agreed to receive marketing communications
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Our technicians and service staff solely for the purpose of completing your repair
- Third-party service providers who assist in operating our website or business systems, bound by confidentiality obligations
- Government authorities or law enforcement, where required by UAE law
We will never share your information with third parties for their own marketing purposes without your explicit consent.
5. Cookies and Analytics
Our website uses cookies and analytics tools, including Google Analytics to understand how visitors use our site. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
We also use Google Ads conversion tracking to measure the effectiveness of our advertising. This involves placing a cookie on your device when you click one of our advertisements.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Service records are typically retained for a period of five years in accordance with UAE commercial law requirements. You may request deletion of your data at any time, subject to any legal retention obligations.
7. Your Rights
Under applicable UAE data protection principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where legally permissible
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the relevant UAE regulatory authority
To exercise any of these rights, please contact us at info@dubairepairman.com or via WhatsApp at +971 54 426 0658.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of electronic transmission or storage is completely secure. We encourage you to contact us through secure channels and to avoid sending sensitive financial information via unencrypted email.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us — Privacy Enquiries
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Dubai Repairman (Muhammad Ishfaq Household Appliance Repairing L.L.C)
Trade License No: 1035298
Website: dubairepairman.com
Email: info@dubairepairman.com
Phone / WhatsApp: +971 54 426 0658
Address: Dubai, United Arab Emirates