Privacy Policy
Effective Date: January 1, 2026
Last Updated: July 5, 2026
Dubai Repairman (“we”, “us”, or “our”) is the consumer-facing trading name of Muhammad Ishfaq Household Appliance Repairing L.L.C, a duly licensed business registered under Dubai Trade License No. 1035298 and Branch License No. 1047349, issued by the Dubai Department of Economy and Tourism.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit dubairepairman.com or contact us for appliance repair services within the Emirate of Dubai. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, phone number, email address, and physical residential or building address provided when you submit a service request.
- Communication Data: Complete message logs sent via our WhatsApp integration, recorded phone calls, or direct email enquiries.
- Device and Usage Data: IP address, browser type, referring pages, and session duration collected via automated cookies and analytics tracking tools when navigating our site.
- Service Information: Specific details regarding your home appliance type, brand, the nature of the mechanical/electrical fault, and historical repair logs.
2. How We Use Your Information
We process your data strictly for legitimate operational purposes, including:
- To respond to your digital service enquiries and dispatch field technicians to your location.
- To manage, execute, and finalize appliance repair and maintenance operations.
- To issue automated service confirmations, immediate appointment updates, and follow-up invoicing.
- To optimize our website performance and user experience using traffic analytics.
- To fully comply with the federal corporate compliance laws of the United Arab Emirates.
- To process secure financial transactions for technical services rendered.
3. Legal Basis for Processing
In compliance with UAE data protection principles, we process your personal information under the following frameworks:
- Contractual Necessity: Required to fulfill our repair and service commitments once a booking is confirmed.
- Legitimate Interests: Necessary to manage client communications, resolve complaints, and secure our digital infrastructure.
- Legal Obligation: Mandatory retention to comply with UAE Federal Commercial Laws and Dubai Emirate economic regularities.
- Explicit Consent: Applicable only where you have explicitly opted in to receive promotional service updates.
4. Sharing Your Information
We maintain a strict anti-spam policy. We do not sell, rent, lease, or trade your personal data to third-party brokers. Your data is only shared with:
- Our designated field technicians and internal support staff are exclusively available to execute your scheduled repair.
- Third-party system providers (web hosting, CRM tools) bound by strict operational confidentiality agreements.
- Official government entities or judicial law enforcement bodies only when strictly mandated under UAE Federal Law.
5. Cookies and Analytics
Our website integrates tracking scripts, including Google Analytics, to map user pathways and enhance site performance. These cookies consist of miniature text files placed on your browser. You can control or block cookie deployment within your personal browser preferences, though doing so may limit interactive functions on our forms.
We also deploy Google Ads conversion tracking cookies to analyze the return on investment of our digital advertising campaigns. This places a temporary tracking file on your browser only when you intentionally click an active advertisement path leading to our domain.
6. Data Retention
We retain personal data files only for the duration required to complete active service agreements and satisfy regional corporate laws. In accordance with UAE commercial regulatory standards, official service receipts, tax logs, and contract documentation are retained for a minimum baseline period of five (5) years.
7. Your Statutory Rights
Under local personal data regulations, you retain explicit rights regarding your profile data. You may contact us at any time to request:
- Full access to any personal data records we currently hold under your name.
- Immediate correction of inaccurate, outdated, or incomplete contact information.
- Erasure of your personal data history, provided it does not conflict with statutory five-year commercial retention laws.
- Immediate extraction or removal from any administrative digital contact list.
To invoke any of these privileges, submit a formal request to our compliance team at info@dubairepairman.com.
8. Digital Infrastructure Security
We enforce robust administrative, technical, and physical security parameters to safeguard your data metrics against unauthorized data extraction, loss, or alteration. However, no data transmission pathway over the public internet can be guaranteed as completely secure. We strongly advise clients to avoid sending sensitive corporate bank details or credit card information via standard unencrypted email channels.
9. External Third-Party Links
Our web pages may display links leading to independent third-party platforms. We hold no operational control over the content or privacy management frameworks of these external organizations and recommend reviewing their independent legal clauses before submitting personal profile tracking.
10. Protection of Minors
Our utility repair services are tailored exclusively for adult property owners and commercial managers. We do not intentionally harvest data records from individuals under the age of 18. If you suspect a minor has submitted personal operational details, notify us immediately for absolute file purging.
11. Policy Modifications
We reserve the right to modify this legal text to reflect operational shifts or regulatory changes in the UAE. Revisions become binding the moment they are deployed live on dubairepairman.com. We recommend checking this page periodically to remain updated on our compliance protocols.
12. Contact Us — Legal & Privacy Enquiries
For official queries regarding our privacy execution, contact our registered corporate office directly:
Corporate Entity: Muhammad Ishfaq Household Appliance Repairing L.L.C
Trading Brand Name: Dubai Repairman
Dubai Trade License No: 1035298
Registered Office Address: Shop #1, Sultan Building, Deira Naif, Dubai, United Arab Emirates
Phone / WhatsApp Support: +971 54 426 0658
Official Communications Email: info@dubairepairman.com