Terms of Service

These Terms of Service (“Terms”) govern your use of the website dubairepairman.com and any appliance repair or maintenance services provided by Dubai Repairman, the consumer-facing trading name of Muhammad Ishfaq Household Appliance Repairing L.L.C (Trade License No. 1035298, Branch License No. 1047349), a company duly licensed and registered under the Dubai Department of Economy and Tourism.

By accessing our website, requesting a service, or engaging with our technicians, you agree to be bound by these Terms. Please read them carefully.

1. About Our Business

Dubai Repairman is an independent appliance repair and maintenance service provider operating in Dubai, UAE. We are not affiliated with, endorsed by, or authorised by any appliance manufacturer. All brand names mentioned on our website or in our advertising refer solely to the makes and models of appliances we are capable of servicing.

We hold the following valid licences issued by the Dubai Department of Economy and Tourism:

Main Commercial License No: 1035298
Branch Professional License No: 1047349
Dubai Chamber of Commerce Membership No: 612618

Licensed Activities: Electric Household Appliances Repairing and Maintenance; Air-conditioning, Refrigeration and Air Purifying Equipment Repairing and Maintenance.

2. Services Provided

We provide the following services within Dubai, United Arab Emirates:

Washing machine repair and maintenance — all makes and models
Refrigerator and freezer repair and maintenance
Air conditioning repair and maintenance
General household electrical appliance repair
Scheduled maintenance and servicing

Services are subject to technician availability and geographical coverage within Dubai. We reserve the right to decline any service request at our discretion.

3. Service Appointments

3.1 Booking — Service appointments can be booked via our website, WhatsApp, or phone. A booking confirmation will be provided upon scheduling.

3.2 Same day service — Same day service is offered subject to technician availability. We will confirm availability at the time of booking. Same day service cannot be guaranteed in all circumstances.

3.3 Appointment attendance — Please ensure that a responsible adult aged 18 or above is present at the premises during the service visit. Failure to provide access at the agreed time may result in a cancellation or rescheduling fee.

3.4 Cancellations — We request at least two hours’ notice for any cancellation or rescheduling. Late cancellations or no-shows may incur a visit fee.

4. Pricing and Payment

4.1 Quotations — A diagnostic assessment will be conducted at your premises. A service fee may apply for the diagnostic visit. Any repair quotation will be provided before work commences. You are under no obligation to proceed with a repair following the diagnostic.

4.2 Promotional offers — Any promotional discounts or offers advertised are subject to specific terms and conditions stated at the time of the promotion. Offers are time-limited and may not be combined with other promotions. Dubai Repairman reserves the right to withdraw or modify promotional offers at any time.

4.3 Payment — Payment is due upon completion of the service. We accept cash and bank transfer. A receipt will be provided for all payments.

4.4 VAT — All prices quoted are inclusive of Value Added Tax (VAT) at the applicable UAE rate where applicable.

5. Warranty on Repairs

5.1 Parts warranty — Replacement parts supplied by us carry a warranty of 30 days from the date of installation, unless otherwise stated at the time of service.

5.2 Labour warranty — Our repair workmanship carries a 14-day warranty from the date of service completion.

5.3 Warranty exclusions — Warranties do not cover damage resulting from misuse, power surges, water damage, tampering by a third party, or any cause other than the original fault repaired by our technicians.

5.4 Warranty claims — To make a warranty claim, contact us within the warranty period with your original receipt. We will assess the claim and determine the appropriate remedy at our discretion.

6. Limitation of Liability

To the maximum extent permitted by UAE law:

We are not liable for any indirect, consequential, or incidental damages arising from our services or failure to provide services
Our total liability for any claim arising from a specific service shall not exceed the amount paid for that service
We are not responsible for pre-existing damage to appliances or property that was not caused by our technicians
We are not liable for any loss of data, loss of use, or business interruption

Nothing in these Terms limits our liability for death, personal injury, or fraud caused by our negligence.

7. Customer Responsibilities

You agree to:

Provide accurate information about the appliance fault and your location when booking a service
Ensure safe and reasonable access to the appliance and surrounding area for our technicians
Inform us of any known hazards at the premises prior to the visit
Not tamper with or attempt to repair the appliance between booking and the service visit, as this may affect our ability to diagnose or repair the fault

8. Intellectual Property

All content on dubairepairman.com including text, images, logos, and service descriptions is the property of Dubai Repairman (Muhammad Ishfaq Household Appliance Repairing L.L.C) and is protected under applicable UAE intellectual property laws. You may not reproduce, distribute, or use our content without prior written consent.

Appliance brand names and logos referenced on this website belong to their respective owners. Their use is solely for the purpose of identifying the types of appliances we service and does not imply any affiliation or endorsement.

9. Website Use

You agree to use dubairepairman.com only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

Attempt to gain unauthorised access to any part of our website or systems
Transmit any harmful, offensive, or unlawful content
Use automated tools to scrape or extract data from our website without permission

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

We encourage customers to contact us directly in the first instance to resolve any concerns. We are committed to resolving complaints fairly and promptly.

11. Privacy

Your use of our services is also governed by our Privacy Policy, available at dubairepairman.com/privacy-policy. By using our services you consent to the collection and use of your information as described in our Privacy Policy.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Updated Terms will be posted on our website with the revised effective date. Continued use of our services after any changes constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically.

13. Contact Us — Terms Enquiries

For any questions about these Terms of Service, please contact:

Dubai Repairman (Muhammad Ishfaq Household Appliance Repairing L.L.C)

Trade License No: 1035298 | Branch License No: 1047349

Dubai Chamber of Commerce Membership No: 612618

Website: dubairepairman.com

Email: info@dubairepairman.com

Phone / WhatsApp: +971 54 426 0658

Address: Dubai, United Arab Emirates