Terms of Service

Effective Date: January 1, 2026

Last Updated: July 5, 2026

These Terms of Service (“Terms”) govern your use of the website dubairepairman.com and any appliance repair or maintenance services provided by Dubai Repairman, the consumer-facing trading name of Muhammad Ishfaq Household Appliance Repairing L.L.C (Trade License No. 1035298, Branch License No. 1047349), a company duly licensed and registered under the Dubai Department of Economy and Tourism.

By accessing our website, requesting a service, or engaging with our technicians, you agree to be bound by these Terms. Please read them carefully.

1. About Our Business

Dubai Repairman is a fully independent appliance repair and maintenance service provider operating in Dubai, UAE. We are not affiliated with, endorsed by, or authorized by any original equipment manufacturer (OEM). All brand names mentioned on our website or in our advertising refer solely to the makes and models of appliances we are technically capable of servicing.

We hold the following valid corporate credentials issued by the Dubai Department of Economy and Tourism:

Main Commercial License No: 1035298
Branch Professional License No: 1047349
Dubai Chamber of Commerce Membership No: 612618
Officially Licensed Activities: Electric Household Appliances Repairing and Maintenance; Air-conditioning, Refrigeration and Air Purifying Equipment Repairing and Maintenance.

2. Services Provided

We provide the following technical maintenance services within the geographic boundaries of Dubai, United Arab Emirates:

Washing machine and dryer repair and maintenance.
Refrigerator, freezer, and cooling unit repair and maintenance.
Air conditioning system troubleshooting, gas charging, and repair.
General household cooking, stove, and electrical appliance maintenance.
Scheduled preventative corporate or domestic servicing.

Services are subject to technician dispatch availability and local coverage parameters. We reserve the absolute right to decline any specific service request at our discretion.

3. Service Appointments

3.1 Booking: Service appointments can be booked via our website contact forms, official WhatsApp channels, or direct phone support. A formal booking confirmation will be provided upon scheduling.
3.2 Same-Day Bookings: Same-day diagnostic visits are offered subject to immediate vehicle and technician availability. While we make every effort to accommodate urgent requests, same-day service cannot be guaranteed.
3.3 Appointment Attendance: Please ensure that a responsible adult aged 18 or above is present at the physical premises during the scheduled service window. Failure to provide secure access at the agreed time may result in a standard visit or rescheduling fee.
3.4 Cancellations: We request at least two (2) hours’ prior notice for any appointment cancellation or rescheduling. Late cancellations or client no-shows may incur our baseline visiting fee.

4. Pricing and Payment

4.1 Diagnostic Assessments & Quotations: An initial structural and diagnostic assessment will be conducted at your premises. A call-out/diagnostic fee applies for this inspection visit. A complete repair quote will be presented to you before any physical repair work commences. You are under no obligation to proceed with a full repair following the diagnostic briefing.
4.2 Promotional Offers: Any promotional discounts or seasonal vouchers advertised are subject to specific terms stated at the launch of the campaign. Offers are time-limited, non-transferable, and cannot be combined. We reserve the right to withdraw promotions at any time.
4.3 Payment Settlement: Payment is due immediately upon completion of the technical service. We accept cash and direct mobile bank transfers. A digital or physical receipt is issued for every transaction.
4.4 Value Added Tax (VAT): All prices quoted are subject to Value Added Tax (VAT) in accordance with the applicable federal tax laws of the United Arab Emirates.

5. Warranty on Repairs

5.1 Parts Warranty: Replacement parts supplied and installed by our team carry a warranty of thirty (30) days from the date of installation, unless otherwise stated on your invoice.
5.2 Labor Warranty: Our on-site repair workmanship carries a fourteen (14) day operational warranty from the date of job sign-off.
5.3 Warranty Exclusions: Warranties strictly do not cover subsequent damage resulting from user misuse, external power surges, plumbing leaks, water damage, tampering/modifications by third-party technicians, or any operational fault unrelated to the exact component repaired by our team.
5.4 Claims Process: To lodge a warranty claim, contact our service desk within the active coverage window alongside your original digital receipt. We will dispatch a senior technician to assess the failure and determine the appropriate remedy.

6. Limitation of Liability

To the maximum extent permitted by the federal laws of the UAE:

We are not liable for any indirect, consequential, or incidental property damages arising from our services or delayed service arrivals.
Our maximum collective liability for any claim arising from an individual repair visit shall never exceed the total monetary amount paid by the customer for that specific service order.
We bear no responsibility for pre-existing physical or structural damage to appliances, cabinetry, or property not directly caused by our technicians’ visible negligence.
Nothing in these Terms limits our liability for fraud, gross negligence, or physical injury as protected by local UAE statutory frameworks.

7. Customer Responsibilities

By accepting our services, you agree to:

Provide accurate, detailed descriptions of the appliance fault, error codes, and your exact physical drop location when booking.
Ensure a clear, safe, and hazard-free workspace around the appliance for our technicians.
Disclose any known electrical or structure hazards at the premises prior to the technician’s arrival.
Refrain from tampering with, opening, or attempting to self-repair the appliance between the booking confirmation and our technician’s arrival, as this can void diagnostic accuracy.

8. Intellectual Property Rights

All digital content displayed on dubairepairman.com, including text copy, specific brand layouts, custom logos, and service descriptions, is the exclusive property of Dubai Repairman (Muhammad Ishfaq Household Appliance Repairing L.L.C) and is protected under UAE intellectual property laws. You may not scrape, reproduce, or repurpose our content without express written authorization.

All third-party manufacturer brand names, trademarked logos, and product model references featured on this site belong entirely to their respective legal owners. Their integration is used strictly for descriptive identification purposes and carries no implication of official factory endorsement.

9. Lawful Website Usage

You agree to navigate dubairepairman.com only for legitimate, lawful service search inquiries. You are strictly prohibited from attempting unauthorized backend access to our server systems, injecting harmful software scripts, or using automated web scrapers to download our site data metrics.

10. Governing Law and Jurisdiction

These Terms are governed by, interpreted, and enforced in complete compliance with the federal laws of the United Arab Emirates and the local regularities of the Emirate of Dubai. Any unresolved structural disputes arising from these terms or field operations shall be submitted exclusively to the competent jurisdiction of the Dubai Courts.

11. Privacy Integration

Your active engagement with our site and services is simultaneously governed by our comprehensive Privacy Policy, accessible at dubairepairman.com/privacy-policy.

12. Terms Amendments

We reserve the right to revise or replace these Terms at any time to reflect updated local compliance regulations. Modifications take effect immediately upon being posted live on the domain. Your continued booking of services following updates constitutes explicit acceptance of our updated frameworks.

13. Contact Us — Corporate Enquiries

For questions, regulatory clarifications, or official service disputes regarding these terms, contact our administrative office:

Operating Brand: Dubai Repairman

Legal Corporate Entity: Muhammad Ishfaq Household Appliance Repairing L.L.C

Trade License No: 1035298 | Branch License No: 1047349

Dubai Chamber of Commerce No: 612618

Registered Business Address: Shop #1, Sultan Building, Deira Naif, Dubai, United Arab Emirates

Phone / WhatsApp Support: +971 54 426 0658

Support Email: info@dubairepairman.com